We pride ourselves on punctuality and quality service! At Roxana Elena Hair, we work in a one-on-one environment where we have set aside time to work with only one guest at a time, eliminating the juggling of other guests during a single appointment— that means undivided attention from us to you! We understand that accidents happen and emergencies arise, and we ask that if you are running late by more than 15 minutes, please notify us by phone or text in advance! We will honor a 15 minute grace period for tardiness! If after 15 minutes of a scheduled appointment time, we have not received a courtesy call from our guest, notifying us of a tardiness, the appointment time will be forfeited and the appointment will be marked as a no-call/no-show and will need to be rescheduled. In the event that the tardiness interferes with another guest's time, we will let you know and will respectfully accommodate another day and time in order to honor the next guest's time. If you need to reschedule your appointment to another day and time, please let us know at least 24 hours in advance! If the service has been deemed a no-call/no-show, we will require all future appointments to be paid in full prior to re-booking services. Thank you for being a guest of Roxana Elena Hair, we appreciate you!